Our Reviews

I love the Haggerty GMC Dealership and Service! I bring my car in for all its maintenance needs!

Excellent, courteous service!

Have purchased and service several cars at Haggerty

Normal service oil change.

The service advisor Niko Duignan at Haggerty Buick / GMC does an outstanding job. Very courteous and explains what they will be doing at all of my service visits.

Found my issue, took care of it, my shuttle drivers were personable and careful drivers. Good communication

I had a set of keys programmed.

Great service as always!

The repairs were completed as expected with no issue. Where the process went beyond was the ride I was given from the dealership to another appointment. They also picked me up at my appointment, drove me home and then picked me up to retrieve my truck once the repairs were completed! Outstanding!

Everyone was professional

Top notch service as always. In and out, clean and right. Thank you guys.

Provided me shuttle service because appointment took longer than I anticipated

Quick in and out service. Friendly staff.

My experience was not very positive. I feel that people who work the service desks are unfriendly, seem irritated that you are there and extremely defensive( nothing happened just an observation). Also when I received my car back I thought it might be cleaned a little but in fact I needed to clean it when I got home as the drivers door was covered in greasy, dirty hand prints.

Wonderful and efficient experience

Haggerty Service Department did it again with great service and care. I got into my car at 7:00 AM and received an alert "low tire pressure" (very low). I called Bill at the Service Department and he was able to get my in at 9:00 AM. Checked the tire, nail in sidewall - not repairable. Steve ordered a new tire and I was on my way the same afternoon. These pros really care about their customers. They are welcoming, concerned, and they clearly focus on doing what is in the best interest of their clients. Great team and great dealership!

Good experience with. Nico

Reliable

No problems

Great service department!

Steve and Bill are always very professional in service, and do their best to get the problem fixed asap. I’ve never had any issues after repairs have been done.Keep up the great work.

Prompt service - all my questions answered.

The gentleman who helped me was very courteous.

Always excellent service from Haggerty Buick-GMC!

So pleased with the result of my car being fixed above and beyond what I anticipated as well as the car being ready earlier than I expected. Thank you to the Service and Technical Employees at Haggerty Buick. YAY!!!!

Quick and easy

Quick and honest service

Great service performed quickly.

It was great thank you

Very helpful and speedy service Niko was very nice to deal with

The experience was convenient and service perfromed as expected.

Very professional

The work that was done seems great, however, there was grease over the door armrest, the drivers seat, center counsel and the steering wheel. Grease was also on the outside door handles.

My car was repaired quickly & the fellas were great with explaining why I needed the repairs!

They are accommodating, thorough, and professional.

Great service.

Paul is a credit to gm and Haggerty.

We came in with a check engine light. Service was swamped but we were not in a hurry for the repair. We picked up the vehicle a couple of days later and were very pleased with the results. The problem was related to the turbo charger and ended up costing us very little. Thanks to Bill our advisor and to the rest of the Haggerty service team!

Grest.

good job

Guys were friends and professional. My battery problem was fixed and picked up my car as promised.

Pleasant experience overall. Bill Iverson was very friendly and efficient in getting my order written up, and let me know as soon as the work was finished.

As always, friendly, informative and efficient

Easy

Tim and the others at the dealership were phenomenal!! Worked with us on all of the options we wanted in our vehicle and answered all of our questions fully.

Professional assessment and service to issue

Great buying experience from Paul and Tim in sales to Chris in finance top notch service.

My experience was first class from start to finish. Mike Sanchez was knowledgeable, friendly and patient and was able to make the process very smooth. I got a great car for a fair price, and could not have asked for more.

Everything was great from the first contact to delivering the car.

Everything was great. Very professional and answered all my questions.

Top notch service from the Haggerty Team and I have come to expect nothing less from Steve, Bill and the crew. These guys are always on their game, from scheduling to pickup, everything was done to make it as convenient for me as possible. That kind of customer service is absurdly hard to find anymore. So Kudos to Haggerty for having such a family feel to their service department. I could not imagine going anywhere else.

Good overall experience as always.

Great sales staff. Took their time to understand reasoning for buying car. Very friendly

Paul was a class act the whole time and it was an easy and smooth experience

Quickly reprogrammed new remote and took care of recall

Way too long! 1.4 hours for an oil change!!!

My experience at the dealership went well as always. Never have I had any problems when I take my car in for service.

Paul was great. He answered all of our questions, and was very professional. He made the process seamless.

The work was done well in a very timely manner. We had tight timing, and they came through for us.

Bill and Steve are wonderful to work with.

Haggarty Buick in Villa Park is the reason I own a Buick and why I've bought three vehicles from them. They don't play games, use high pressure sales techniques or use deception to sell their vehicles. My sales person, Dillon is very knowledgeable and he's a perfect fit for the Haggarty Buick team. I usually buy Honda but Dillon managed to sell me my first Buick in 2023. When I needed a bigger vehicle, I came back and bought a 2025 Enclave ST from Dillon. They've earned a customer for life.

The sales man Mike Sanchez made the Buick experience easy and understandable.

I worked with Bob Jones and his team and let me tell you, easiest and fastest car purchase experience ever! Bob listened, wasn’t pushy and watched me drive away in my new car within 3 HOURS!! Highly recommend!!

Prompt and professional

always great service

Your service people that check you in are always outstanding and usually everything goes good but this time not please with the work that was done. When I got home, I notice they did not rotate my tires, left their floor paper and other garbage in car and also didn't wash the car. Also had two filters replaced now I feel that they didn't do that. I called the dealership after I got home and left a message with the service rep. but never return the call.

I like bringing my car to Haggarty and will continue to. They’ve always provided great service. Nico in the service department is always great to work with. Unfortunately they weren’t able to fix the problem.

Prompt and professional

Quick service, knowledgeable service staff

Tech was expecting me and knew what I was there for when I stepped out of my vehicle. Unexpected and very professional!

The service people are friendly and get the car in and out in a timely manner.

a brief on the background. Brought in GMC because A/C didn't work. Service determined there was a leak in the system but was too small at that time to detect. They refilled unit with refrigerant and a dye and told me to drive for a week. A/C worked fine for three weeks so I didn't bother to bring car in for a check up Customer service called me and said bring the car back, we would like to reexamine. I thanked customer service for not giving up on my problem. They kept my car for 5 hours and the leak in the system was repaired. Very satisfied with the end result.

Always the best

Paul Bianchi and Danny Haggerty were great and made me feel valued as a customer. They worked hard to set me up with the right vehicle for my wife and the delivery process went smoothly. This is a top notch dealership!

helpful problem solvers

I was kept informed of the repairs needed and the time frame for completion. The driver who picked me up to take me to get the car was prompt and friendly.

Service was done in a timely manner. Service tech was courteous and answered my questions.

Courteous, did good job

Service personnel are the BEST!

With my appointment the service was completed in a timely fashion. Service Manager and Service Tech were expecting my arrival and took the time to say hello and then got to work on my service. I have been a customer for over 30 years and know that I can trust this team to do good work with a complete and honest presentation of my service options and costs.

Bought battery in July of 2024 with 42 month warranty. Brought it in 8/21 to check and the tech tested the battery found it faulty and replaced.

Flexible appointment times. In and out for a battery swap. Overall happy.

Service was handled promptly and courteously. The work on my car was completed in a timely manner and satisfactorily.

I have nothing but good thing to say. I feel everyone went above and beyond to make my experience a welcoming one. Felt more like family then a customer. I totally enjoyed meeting everyone. I know when it comes time to buy my next car I will once again drive the 5+ hour to purchase it from Haggerty Buick GMC. Paul & Joe when the extra mile to show me how everything worked so I could get home safely. This was my first Buick and know it won't be my last. Thank you to the Haggerty team.

I get there finding that I didn't have appointment. Don't know what happened but the guy told me it will be at least an hour waiting before they touch my car but they finished before the hour. I was surprised normally with an appointment takes like hour and a half,

I believe my prepaid service agreement was efficiently completed. Service writer was ok

Helpful, great response to my problem.

Not directed at the dealership but at GM it self. The fact that this recall failed again in less the 2 years after replacement under the recall and the fact that I had to pay for it is very upsetting. This car is only out of warranty by 2 months and no where near milage is very disappointing.

Bill and Steve, once again, came through with flying colors. I have a question about the HUD in my 2025 Envision. They listened carefully to my issue, researched the problem and solved my question perfectly. In addition, there was a software upgrade that they to care as well. These gentlemen really care about their customers. They are the best.

Low pressure sales team (we purchased on 3rd visit). Very helpful in answering questions.

Great

I was in and out in a reasonable time. I am very happy with the service that I received.

Haggerty always does a great job for me. Thank you!!!!

They did a good job addressing all the problems and finishing the job in a timely manner.

Overall it was good. I’m not sure if the process can’t be expedited, as it took 4 hours to purchase the car with a trade in. (I only looked at and test drove one car). My salesman Tim was very friendly and knowledgeable of the GMC product. The sales manager Dan was also involved in the transaction and thanked us for our purchase. As for prepping the new car, the front windshield inside was dirty and still had the number “2” in crayon marked on the windshield and the passenger side rear window was very dirty.

Steve exceeded my expectations

I arrived at my appointment time and was met by the underwriter who listened to the questions I had about the car. I was then told to wait in the waiting room while they took the car and performed the maintenance that I came in for and checked out the things I wanted checked. All in all, I was in and out in just under an hour with the car now washed which was about half of the time I have spent in other dealerships for the same service.

My Service experience was well above my expectations. The Service appointment was proficiently coordinated by the Service BDC - pre-ordering of parts and date/time setup. Notifications/reminders were timely and welcomed. Day of service was well coordinated by the Service Consultant - courteous greeting, explanation of repairs to be performed, and promised completion time established. Facility was clean, modern outfitted and reflected a professional atmosphere. Service was completed promptly and the promise time was beat by 30min. The vehicle was given a full inspection, whereby the Technician performed a re-calibration of the TPMS as it was identified the tire positions were not being properly registered. I was also provided a complimentary car wash. All these extra touches really went a long way to influence my thinking to return to this dealership for future vehicle maintenance. I really got the impression that this establishment was "on the ball" from the Service BDC, to the Service Consultant, to the Maintenance Technician, and lastly to the Cashier who handed me the key. The whole experience was 5-star.

It was a great experience all around. Paul is great-we've purchased from him in the past as well. Everyone is very nice and helpful. From sales, to finance, to management. Highly recommend.

The oil change was performed on time and quickly. The staff was knowledgeable and polite.

Quick service and great staff!!

Great customer service

On time, very professional. Job well done.

Very quick and professional

Timm Butterly is a great salesman.

Good service. Needed a tire replaced and was done efficiently.

From the moment i walked in to the dealership i felt very welcomed. Bill was the salesman that helped me and he was absolutely amazing! Made the process fun and easy, was very informative about the car i wanted, and answered all my questions and doubts.

The salesperson Paul Bianchi is the greatest I've ever dealt with when I've purchased a car, and the servicing is fantastic. I intend to keep working with Haggerty GMC.

It was easy. Everyone was nice. We decided to go for a walk while the oil was being changed. When we got back we walked around the lot to browse A salesman came out, I let him know up front that we were not buying just waiting for our car, he stayed and chitchatted anyways. (I now want a new Terrain). Our car was ready when they said it would be. It had been cleaned. The surprising thing was I had backed into a concrete light post at work and the bumper became loose. Someone pushed it back in. They didn’t have to but it made me so happy. That is what I call customer service. Go above and beyond! Thank you

Fast, efficient, honest, and friendly

Steve went out of his way to make getting this other recall handled easy on us.

this experience was painless. one of the most pleasant experiences i have had buying a car in over 40 years.

Serice is fast and accurate

The service department at Haggerty Buick-GMC continues to go above and beyond for their customers. I was able to make an appointment thru the MyBuick app, was greeted by name upon arrival, and received complete and prompt service.

We always get treated well there!! That’s why we keep coming back and refer people we know to go there!!

Oil change went well, always great to leave with a clean car, and Bill Iverson answered all my questions and was able to remove my bracelet that was stick in a strange place in my car. Now I can wear it again, thanks Bill!

Very friendly dealership

Quick in-and-out service. Service agents were professional and courteous.

The service I receive is excellant it’s nice when you walk in & your noticed by name.

Quick, professional, clean waiting area.

Very professional service department

Top quality - top of the class treatment & awesome work! I was Treated like I’m a VIP & quick repairs w/ my vehicle coming back cleaner then I dropped it off! Awesome!!!

Staff was knowledge and professional and eager to find the vehicle I wanted

Steve does a great job. Always appreciate his excellent service!

My appointment was at 2:30pm arrived at 2:00 they said I missed my appointment it was 11:30. no it is for 2:30 I had proof person who checked me in seemed irritated because they close at 3 saying the scheduler should not be scheduling that late.Then I came in for oil change tire rotation windshield wiper I specifically asked had everything been taken care of service guy Mike said yes I paid then looked at my receipt and It stated tires had not been rotated because they did not have a lock to unlock the tire no one ever asked for a key so I brought it to Mike attention and he is irritated but he said the rotation had been done long story short the service was not good. I even offered to come back since it was closing time but attitudes were horrible. I chose to come to Villa Park because Elmhurst was horrible as well . Now I don’t know. Customer Service is key l

Very friendly and knowledgeable

Friendly on time

I thought I was a bit low balled on my trade. Also, I have now driven the vehicle only 250 miles and already the check engine light came on. The dealer told me I need a complete new set of fuel injectors for the vehicle.

Solved my problem, with caution over the next improvement that may be necessary. Very helpful and informative.

I went in for an oil change and tire rotation and that’s what I was charged for however I do not believe they actually rotated the tires

Great overall service. Very personable.

The service were great

The mechanics could not identify my wind noise issue. Rather than simply return the truck, the service manager Steve's personally checked the truck and identified the issue. He went above and beyond in customer service

Excellent service. The appointment accommodated my schedule, the repair was done in a reasonable time and the vehicle was washed. Thank you to Steve Goldman and the Haggerty Service crew.

Appointment on time and as scheduled.

The repair on my 2017 Encore needed immediate attention. Service was booked on a Monday but took it anyway stating it could be a couple days before it could be serviced. On Wed Service Manager Steve called me. Problem was diagnosed and parts were on order. They were expected in by end of week. On Fri Service advisor Mike called with an update on cost and work completed by Mon or Tues. Mike called on Mon everything was done. I was not in a hurry for this repair but was happy it was handled in a timely manner and was kept informed along the way. I highly recommend service dept at Haggerty Buick GMC!

I always feel confident that Haggerty Buick service team has done a thorough job

It was a great experience quick Streamlined process

Took 2023 Encore in because engine light came on. Made an appointment for next business day in morning. It was ready by early afternoon. It was recalibrated. No charge as it was on warranty. Service agent was most helpful and polite. Valet service was offered. Car was washed and ready earlier than predicted. I have always received good service with Haggerty!

Love the service

I took my car in for an oil change and because it was not running properly.

Always a great experience - the team always remembers me and gives the best service!

The team communicated well and got my repairs taken care of.

This was the third time I took my car in for a noise in the front left area that I thought was my brakes. After going for a test drive with Steve the Service Manager, he was able to pinpoint the problem. Steve was great to deal with, very attentive to the problem .

Knowledgeable and friendly

Excellent service as usual. Problem I had was corrected promptly. I recommend their service team as they are professional and courteous.

Great customer service above & beyond

I had a simple oil change, and specifically requested to check tire inflation - which was not done. Since I did not receive a checklist, I have no idea of what else was not done. The manager filled my tires upon my request. Could do better.

Always a pleasant experience and always a one visit repair.

Excellent car buying experience, Bill did such a good job in explaining everything and answered all of my questions

Great service, as usual.

I was greeted as soon as I pulled in. The service rap apologized for the amount of time that it took and my car was clean when I got ready to go.

Always top notch! Service, Sales and Customer service departments are superior.

Everyone at Haggerty GMC Buick was fantastic. There is a great culture at the dealership that starts with engaged, knowledgeable and friendly ownership (Bill & Danny Haggerty).

I have been a customer of Haggerty for 10 years and now on my fourth vehicle. Everyone has always taken great care of me. Thank you!

Smooth, painless transaction. Everyone was very pleasant and friendly. Dillon Cosgrove, our salesman did a great job getting our new vehicle for us.

Service is always great!

Very helpful and nice

Very happy with my sales person Paul b

Problem was diagnosed quickly and a solution was executed while I waited for the service to be completed. The tech also found one unrelated issue and that was also fixed while I waited. Quick and efficient service by a trustworthy team.

The work was done promptly and correctly. Bill, the service adviser was great, and the porter Bob was nice and so helpful.

great service to take care of the problem which I came in with.

The team was great to work with and overall service from start to finish was top notch.

I recently purchased a new GMC Sierra and had the pleasure of working with Bill Gutschick. From start to finish, it was truly the best car-buying experience I’ve ever had. Bill was the perfect combination of professional, patient, and genuinely helpful. There was never any pressure — he took the time to answer every question, walked me through each option, and made sure I had the space to decide what was right for me. He was open and honest throughout the entire process, and I always felt like he had my best interests in mind rather than just trying to make a sale. In a world where buying a vehicle can feel rushed or stressful, Bill made it easy, comfortable, and even enjoyable. I couldn’t be happier with both the experience and the truck I ended up choosing. I highly recommend working with him if you’re considering a GMC.

Great work !! the Tech was very professional and finished very quickly.

Very satisfied excellent as always

Everything went smooth and handled professionally. I always choose Haggerty for my oil changes!!

I was in and out in no time. Went in to get a tonneau cover installed. It looks great.

Hassle free

You always take good care of my car. Thank you

Great service as always

Danny is great to work with

Good experience as always!

Nice professional people. Went for a oil change and they saw I had defective sensors and fixed it right then.

Great customer service

The folks at Haggerty treated us like we were part of the family. They made purchasing our vehicle simple and straightforward, without any unnecessary stress. This was our first but won't be our last vehicle purchased from Haggerty.

timely service trip, all the managers where great! John T

Quick and courteous service. My appointment was right on schedule and service was completed in a timely fashion.

Making the appointment was easy and car was done sooner than expected

No problems. Wait was acceptable. Thank yoh.

Extremely helpful, Made the experience easy

Very good customer service.

They treat you like family. I wouldn't trust anyone else with my families vehicles. Honesty and integrity are hard to find in this day and age. Haggerty is both!!

Jim Travnik was great and the service was good too.